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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Wanda Dube

September 11, 2024

5  out of  5
rating by Wanda Dube
"I have been with this office for 26+ years when I lived in that area. I live no where near there but do everything via phone, and I feel like they know me...I'm not a number. Laurie just took it upon herself to look into a question I had and was happy with answer. She called me back told me she found an issue and you will see a correction. She then called me back and let me know my refund amount and new payment amount. They are so personable, friendly and easy to communicate with! Outstanding Customer Service Laurie!!!🎉🎉🎉"
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Pat Kelvington

August 15, 2024

5  out of  5
rating by Pat Kelvington
"I have been a customer for many years. Great service!"
We responded:
"Thank you Pat! We always try to do the best we can but customers like you make that easy "
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DENISE Look

July 28, 2024

5  out of  5
rating by DENISE Look
"OM Gosh, these women and men are just a wonderful delight to conversate with. Very helpful any time I call. I know I could probably get my insurance cheaper through different company but I would NOT give up the service I get from this crew. Thanks gals and guys for always being top notch"
We responded:
"Thanks so much for your kind words. My “crew” told me how great you are too!!"
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Dana Fiske

July 26, 2024

5  out of  5
rating by Dana Fiske
"It is with the greatest pleasure that I am writing a review regarding associate Erin. She proved to be very knowledgeable, courteous, considerate and professional. I highly recommend Jean Sousa agency, Stratham, NH"
We responded:
"Thank you Dana! We are proud to have her on our team."
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kaylee vazquez

July 19, 2024

5  out of  5
rating by kaylee vazquez
"Excellent customer service. I've had my insurance here for years. Staff is very friendly. I personally work with Erin Lindsay and she has always been a wonderful addition to the staff. Highly recommend!"
We responded:
"Thank you Kaylee!"
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Marty Silvia

June 28, 2024

5  out of  5
rating by Marty Silvia
"Great dealing with Laurie Trudeau. Very knowledgeable and very help full."
We responded:
"Yes she is! Glad we could be of service "
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Donnie Litzelman

June 27, 2024

5  out of  5
rating by Donnie Litzelman
"I've had an excellent experience working with Erin and Jean for all my insurance needs. They are incredibly fast, responsive, and efficient in every interaction. If you value efficiency and reliability in your insurance provider, look no further than their outstanding services."
We responded:
"Thank you so much Donnie! We strive to make it smooth understanding and as painless as possible! "
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Rob Breeze

June 19, 2024

5  out of  5
rating by Rob Breeze
"I have used Jean Sousa as my State Farm Insurance Agent for over 15 years now. I have worked directly with Jean, Hayden and Erin on multiple Car/Home insurance issues and they have always been super helpful. I have recently had to work with USAA on an car insurance issue and it was an incredibly terrible experience. It made me realize how helpful it is to have a local office and agent for your insurance needs. Jean's and her staff are tremendous."
We responded:
"Thank you so much for your kind words! It has been a pleasure having you as our customer"
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Brittany Pomeroy

May 9, 2024

5  out of  5
rating by Brittany Pomeroy
"we have been longterm customers of Jean Sousa's office and they are wonderful. Super professional, kind , and always willing to help."
We responded:
"Awe than you so much. We really appreciate you too. "
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Jim Burns

February 13, 2024

5  out of  5
rating by Jim Burns
"I was calling with some billing questions on my insurance bill. After speaking with Laurie she explained everything to me and she was very easy to understand. It was a pleasure dealing with her and very nice to speak with someone so knowledgeable!"
We responded:
"Thank you Jim for your review. We value you as a client."
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Brett Sessler

November 16, 2023

5  out of  5
rating by Brett Sessler
"I spoke with Laurie at Jean's office and she was incredibly helpful adding my car to my family's policy! The call could not have been easier and I was provided with all the key information needed to make the right decisions on my policy. Could not be more happy with the experience. Thank you!!"
We responded:
"Thank you, Brett, for the amazing review! Our team works hard to provide an excellent insurance experience, and we are thrilled to hear our team delivered for your family's insurance policies! We are lucky to have hard-working team members, like Laurie, who make sure our customers can make the right choice for their coverage. Thank you for trusting us with your insurance needs!"
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D W

November 8, 2023

5  out of  5
rating by D W
"Always get quick responses from our agent. Love the ability to text to their main number too. Five star office!"
We responded:
"D, it makes us incredibly happy to know that you are satisfied with your experience and your insurance needs at our Stratham State Farm office. Contact us anytime if you ever need anything."
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Kelly Arthur

November 6, 2023

5  out of  5
rating by Kelly Arthur
"Switching my current home and auto insurance to State Farm, with Rick's help, was a lot easier than I expected. He answered all my questions and helped me understand the plans and options available. Thanks Rick!"
We responded:
"Kelly, thank you for your kind comments! It means a lot to our team. We appreciate your trust in us to take care of your insurance policies. Rick cares a lot about our customers."
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Laura Allison

November 6, 2023

5  out of  5
rating by Laura Allison
"Friendly, professional and willing to find answers to questions."
We responded:
"Laura, we appreciate your recognition of our team's friendly and professional approach, as well as their dedication to addressing your inquiries. We're here to assist you with any questions or concerns you may have. Thank you!"
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John Leonard

November 1, 2023

5  out of  5
rating by John Leonard
"I have been using the Jean Sousa branch for over 20 years. Always friendly, pesonable and professional. Anything my family has needed has been taken care of promptly. Today was a perfect example. I needed to make a change to an auto policy for a recently added vehicle, Erin knew exactly what I needed and completed it within what seemed to be seconds. Thank you so much for always being there for all my insurance needs and questions!"
We responded:
"John, we love seeing reviews like this! It is a top priority in our office to provide great insurance options for our policyholders, and we are thrilled you are happy with your experience. Our office is there for you whenever you need us and is honored you have chosen our office to help protect what matters most."
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Lauren M

October 24, 2023

5  out of  5
rating by Lauren M
"I can't say thank you enough to Rick Smith esp!!! To the whole team thank you for your help after this horrible accident also the pro-active ideas you had are great thanks again R.S. we have been with these guys n gals 25+ years and more to come thanks State Farm Jean Sousa branch!!!"
We responded:
"Thank you, Lauren, for the wonderful review! Our team strives to provide excellent service, and we are happy to hear that our team delivered for your policies! Rick is a great part of our team!"
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John Foley

October 17, 2023

5  out of  5
rating by John Foley
"Just switched my car and auto insurance to State Farm. Rick was very helpful and fast. ... Thanks Rick!"
We responded:
"Thank you, John, for choosing us. We're delighted we could assist with your insurance needs! Thanks for the shoutout for Rick. He is a fantastic asset to our team."
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vanny Nol

October 16, 2023

5  out of  5
rating by vanny Nol
"I’m so glad I switch over to State Farm. Erin made it simple and easy and was able to get everything done in a timely manner."
We responded:
"Thank you, Vanny, for the kind review of Erin and our Statham State Farm insurance office. It makes us happy to hear she was able to quickly get set up with your insurance policy! If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We value your feedback and look forward to serving you again."
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Amy Gaffney

October 3, 2023

5  out of  5
rating by Amy Gaffney
"Every time I call into the Jean Sousa office I feel like they are happy to help. Laurie Trudeau is professional and courteous. She goes above and beyond to give us personal attention and is just so fast. Just bought a new jeep and she was a delight to work with!! Thank you !"
We responded:
"Thank you, Amy, for your positive feedback and for acknowledging the exceptional assistance provided by Laurie. We greatly appreciate your recognition of our team's dedication to delivering outstanding service."
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Amanda Smith

September 28, 2023

5  out of  5
rating by Amanda Smith
"I called the Jean Sousa Agency and Rick was able to answer all of my questions. I highly recommend using them for all of your insurance needs."
We responded:
"We appreciate the five-star rating, Amanda! Thank you for trusting us with your coverage needs. Rick is a fantastic part of our team."
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Morgan

September 27, 2023

5  out of  5
rating by Morgan
"I love everything this agency has to offer. I especially am so grateful to Hayden, who has been extremely helpful in answering any and all of my questions. His attention to detail is remarkable."
We responded:
"Thanks for the kind words, Morgan! We’re happy to hear Hayden was able to help you with your insurance needs. Our team looks forward to providing you with the customer service and insurance coverage you deserve!"
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Will Nelson

September 26, 2023

5  out of  5
rating by Will Nelson
"A little over a week ago I had the pleasure of switching over my auto insurance from Amica to State Farm. Laurie made me feel so welcome. I’m so glad I made the switch!"
We responded:
"Will, thank you for your kind comments! It means a lot to our team. We appreciate your trust in us to take care of your insurance policies. Laurie cares a lot about our customers."
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Lindsay Trudeau

September 25, 2023

5  out of  5
rating by Lindsay Trudeau
"Laurie made everything easy and simple and saved me money. Highly recommend her as she is a professional in costumer service and a breath of fresh air to speak with."
We responded:
"Thank you for the wonderful review, Lindsay! Laurie is a fantastic asset to our team and we’re happy to hear she was able to help you with your insurance needs."
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Jenny Howell

September 25, 2023

5  out of  5
rating by Jenny Howell
"I worked with Laurie when I needed renters insurance & she was amazing. She’s extremely knowledgeable & ensured that I had the best coverage possible. Laurie explained everything clearly & patiently without applying any pressure. She’s very kind & genuinely wants the best for her customers. I trust & would highly recommend Laurie to anyone who wants top quality service!"
We responded:
"Jenny, it's fantastic to hear about your amazing experience working with Laurie for renters insurance. Your trust in her and your high recommendation of Laurie to others seeking top-quality service is much appreciated. If you ever need further assistance or have more questions in the future, don't hesitate to reach out. Your feedback is valued!"
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Bobbi Hayden

September 25, 2023

5  out of  5
rating by Bobbi Hayden
"I am not new to State Farm, but I am new to this office. The staff has been so helpful and friendly and they have taken excellent care of my insurance needs. Thank you, Jean for looking out for me and making sure I am saving money on insurance where I can!"
We responded:
"Thank you, Bobbi, for the amazing review! Our team works hard to provide a great insurance experience in Strantham and we are thrilled to hear that you are happy with our services. We are thankful you have been a part of our State Farm family and look forward to continuing our relationship!"